Quality Politics

Manzanillo International Terminal-Panama S.A. RORO Operations Department, providing services of discharge, load, reception, delivery and storage of cars, heavy equipment and general cargo, is committed to:

Comply with the requirements in order to meet internal and external customers’ needs and expectations, based on legal and regulatory criteria.

Promote a safe and free accident work environment.

Maintain an efficient and effective flow of all cargo operated by RORO.

Encourage the development of skills to strengthen the capacities of own employees and third parties.  

Provide the necessary resources to carry out effective work, through collaboration with our internal suppliers.

All this, to contribute to the continuous improvement of Quality Management System and improve Manzanillo International Terminal – Panama, customers perceptions.


Quality Objetives

  1. Achieved in a 99.5%, the compliment of loading and discharge of RORO, based on planning operation.
  2. Maintain productivity, without damage or delays.

A- 45 movements per hour in PCTC RORO.

B- Number of damage attributable to operations of ship RORO: Zero (0)

C- KPI of delays attributable to RORO ships: 5% of total hours worked.

     3. Reduce the accident rate by 12% in comparison with the previous period.

     4. Encourage the development of skills to strengthen the capabilities of the staff.



Phone: (507) 430-9851/ 9816 / 9830
Fax: (507) 430-9809

Panama City, Panamá

Phone: (507) 304-8200
Fax: (507) 304-8233
Building 201 - Corozal Este (next to the railway passenger station)
Omar Torrijos Herrera Avenue, Ancon

Colon City, Panamá

Phone: (507) 430-9800
Fax: (507) 430-9809
We are at your service, write us or call us
Ave. Molten, Coco Solo Sur
Apartado 0302-00239

Manzanillo International Terminal - Terms and conditions


General Data Protection Regulation (GDPR) Compliance Statement

Effective Date: May 25, 2018


MANZANILLO INTERNATIONAL TERMINAL (“MIT”) may collect personal and non-personal information on this website.  MIT is committed to protecting the privacy of our users and have created this GDPR Compliance Statement in order to describe and explain to users our information collection practice. 


Contact Information

If you have any questions or concerns in connection with MIT’s information collection practice summarized in this Statement, please send an email to stating your questions or concerns.  Alternatively, the postal address is:


Carrix, Inc.

Attn: Data Privacy Officer

1131 SW Klickitat Way

Seattle, WA 98134


The Types of Personal Data That We Collect

MIT may collect personal data from individuals from the European Economic Area (“EEA”) who visit our public-facing web site ("EEA Website Visitors"), and individual representatives of our current and potential corporate customers, suppliers and business partners from the EEA ("EEA Business Contacts").


From EEA Website Visitors, MIT may collect the individual’s name, phone number, email address, mailing address and IP address.  From EEA Website Visitors applying for employment, MIT may also collect the individual’s driver's license number, passport number, social security number, marital status, family member information, financial information and professional career/employment information.


From EEA Business Contacts, MIT may collect the individual’s name, business phone number, business email address, IP address, company name and company mailing address.




Purposes for the Processing of Personal Data; Legal Basis

MIT processes the personal data of EU data subjects for the purposes of:


We process personal data provided by EEA Website Visitors and those applying for employment with MIT on the basis of consent you give to MIT when you submit the personal data.  For all other data subjects, such processing is in the legitimate interest of MIT and the respective data subject in order to promote a business relationship.


Recipients of Personal Data

We do not sell, rent, share, or otherwise dispose of the personal data collected to third parties.  We may, however, disclose your personal data when required by law or in the good-faith belief that such disclosure is necessary to comply with law. 


In addition, as a service provider (data processor) to its clients (data controllers), MIT may be in possession of client data that contains information defined as personal data.  In performing these services, MIT does not process, store, or handle personal data in any other manner other than that directed by the primary data controller.  Accordingly, MIT does not share, uniquely identify, or in any way use personal data for any commercial purpose other than that defined by the controller.  In some cases, in accordance with our client agreements, we may disclose personal data with a subcontractor contracted to provide services on our behalf, in order to provide service to our clients.




Transfer of Personal Data to a Third Country

MIT’ primary business operations are not in the EEA, and as such personal data collected by MIT may be stored or processed in the United States or in any other country where MIT or its affiliates, subsidiaries, or third-party service providers maintain facilities.  EU data subjects who provide personal data to MIT consent to the processing and transfer of that data to the United States and other locations outside of the EEA, including to countries with laws that may not provide the same level of protection of personal data. 


MIT may also execute agreements with third parties for the transfer of personal data outside of the EU using European Commission-approved Standard Contract Clauses.


Retention Period

Personal data is retained by MIT no longer than necessary to fulfil the purposes for which it was collected (e.g., to execute obligations to former employees to provide post-employment benefits) or as agreed upon under applicable contracts with clients or business partners.


Access to, Modification and Deletion of Personal Information

For questions about the collection of personal data by MIT, or to exercise for legitimate purposes the right to access, correct, update, or delete such, as provided under applicable law, please contact:


Carrix, Inc.

Attn: Data Privacy Officer

1131 SW Klickitat Way

Seattle, WA 98134


Please help us to keep your data accurate by informing us of any personal data change promptly.


There may be cases where restrictions on the amount of information that can be disclosed to data subjects under applicable law (for example, if that would necessarily involve disclosing information about another person).  MIT is permitted to withhold some types of personal data in certain circumstances, subject to applicable local law requirements.  If there is a dispute, please contact the Carrix privacy officer at the above address.  In addition, data subjects have the right to lodge a complaint with a supervisory authority.




Right to Withdraw Consent

Data subjects whose processing is based upon consent may withdraw that consent at any time; however, MIT will not be able to provide or continue to provide services or marketing communications to the data subject. 


Changes to This Statement

We may update this GDPR Compliance Statement to reflect changes to our practices or applicable laws.  If we make any updates, we will notify data subjects by means of a notice on this Statement.  We encourage EEA Website Visitors, EEA Business Contacts, and others to periodically review this page for the latest information on our privacy practices.